Terms and Conditions of Sale
1. Seller Information
Utility Srl
Via E. Fermi, 225
36100 Vicenza (VI), Italy
VAT number: 03276320243
Email: shop@utilitysrl.eu
Website: https://arteora.it
2. Object of the contract
These Terms and Conditions govern the sale of products offered on the site https://arteora.it from Utility Srl, under the Artèora brand.
The products marketed mainly consist of handcrafted watch straps, predominantly made of leather, as well as some variations that involve the use of technical materials combined with leather linings.
The products can be:
– standard, available in stock
– made to measure or customized upon customer request
Artèora straps are designed to be compatible with various watch models, but are not official products of the brands mentioned in the descriptions.
3. Purchase methods and conclusion of the contract
The products can be purchased directly through the website https://arteora.it.
Placing an order constitutes a purchase proposal.
Receipt of the order is confirmed via automatic email, which does not constitute acceptance.
The contract is considered concluded only after confirmation by the seller or shipment of the product.
The seller reserves the right to refuse orders in case of unavailability, errors or suspicion of fraudulent activity.
4. Prices and payments
Prices are expressed in Euros and include VAT.
Any shipping costs are shown separately.
Payments can be made via:
– PayPal
– cards via Stripe
– Apple Pay
– Google Pay
– Amazon Pay
Payments are handled by secure external providers.
5. Product features
The products are handcrafted and may vary from the images.
Colors may vary depending on the device used.
Natural leather may have grain and imperfections that are not defects.
6. Shipping and delivery
I Order processing times and delivery times are separate.
Order preparation:
– Products available in stock: dispatch in approximately 1–3 working days
– Custom-made or personalized products: production times approximately 7–10 working days
Shipping:
Once entrusted to the courier, delivery time varies depending on the destination and the service used.
Shipping is carried out via couriers selected from time to time based on the destination and the most efficient service available.
Any delays in delivery, once the package has been entrusted to the courier, are not attributable to the seller.
Company closures and suspension of shipments:
During the company closure periods communicated on the website, orders can be placed as usual.
Production, preparation, and shipping of orders placed during these periods will resume from the date indicated in the notice published on the website.
The processing times indicated in these conditions are considered suspended during the company closure period and start from the indicated reopening date.
Before confirming the order, the customer is informed of the temporary suspension of shipments and, where applicable, is required to expressly accept the related timing.
Duties, taxes and customs charges:
For shipments to countries outside the European Union, any customs duties, import taxes, customs clearance costs, or other charges applied by the authorities of the destination country are not included in the product price or in the shipping costs indicated at the time of ordering and are the responsibility of the customer.
These amounts are determined by the competent authorities of the destination country and are not under the control of the seller.
7. Right of withdrawal and returns
The customer can withdraw within 14 days of delivery.
The product must be returned intact, unused and in its original condition.
Return costs are the responsibility of the customer.
The refund will be made after the product has been verified.
7.1 Exclusion of the right of withdrawal
The right of withdrawal is excluded for products made to measure or clearly personalized, except in the case of a lack of conformity.
8. Legal guarantee
The products are covered by a legal guarantee.
Damage caused by misuse, wear and tear or incorrect operation is excluded.
9. Applicable law
These Terms and Conditions are governed by Italian law.
For any dispute relating to the application, execution and interpretation of these Terms, the court of the place of residence or domicile of the consumer, if located in the territory of the Italian State, shall have jurisdiction.