We want every Artèora strap to fully meet your expectations.
On this page you will find the conditions for requesting a return or refund.

Returns within 14 days

You can request a return within 14 days of delivery for non-personalized products.

Customized products

Custom-made or personalized straps cannot be returned, except for defects in conformity.

Reimbursement

After verification of the returned product, the refund will be made using the same payment method used for the order.

Returns within 14 days

You can request a return within 14 days of delivery for non-personalized products.

Customized products

Custom-made or personalized straps cannot be returned, except for defects in conformity.

Reimbursement

After verification of the returned product, the refund will be made using the same payment method used for the order.

How to request a return

To initiate a return request, simply contact us via email with your order details.

We ask that you include:

  • order number
  • product you wish to return
  • possible reason for the request

E-mail: shop@utilitysrl.eu

Return conditions

Products must be returned:

  • unused
  • intact
  • in original condition
  • complete with any packaging

Return shipping

Return shipping costs are the responsibility of the customer, except for defective products or errors attributable to Artèora.

We recommend using a trackable shipping service.
Artèora is not responsible for returns not received.

Do you need assistance?

Contact us before proceeding: we can help you find the fastest solution.